FAQs

Do you have any FAQs ? (Frequently asked questions) You may be here because you have decided to make a money saving home improvement that will not only increase the value of your home but give you added style, security, warmth and peace of mind for years to come.The qualified and experienced chaps who work for KM Windows Ltd. are ready to answer your questions. We know our business inside and out and your question has probably been asked before,  so we’ve put some of these together as a guide for you.

About KM Windows Ltd.

We are a double glazing company located in Swindon. Our products cannot be bought off the shelf at B&Q or any of the national home improvement centres.

Will you do supply only?

No, but we can provide you with a competitive FREE 12 month NO OBLIGATION quotation on replacement windows and doors. Please take a look at our range of products.

Where can I find great deals on my windows and doors? KM Windows Ltd. have over 30 years experience in the industry and we pride ourselves on the quality of our products, the way they are installed and our 10 year guarantee along with a competitive price on all doors, windows and conservatories. We will even reward you if you refer someone else!

Designer Visit

We would like both parties to be there to hear and see what the Designer has to demonstrate. It will make it far easier for you to both decide together about your exciting home improvement. We want to get it right first time.

How long will my home consultation last? In order for us to supply a professional service our visit will last approximately an hour

Why do both home owners have to be there at a quotation? It is through our own experience that we have realised that both parties have an input. All of our designers carry simple products to demonstrate our wide range of styles & Designs which are bespoke and tailor-made  to suit your home. We have lots of choices from coloured finishes, sculptured or chamfered profiles and an array of glazing options, which is why we prefer to see both homeowners on our initial no-obligation visit. All it will cost is a cup of tea!

How long should I expect to wait between placing my order and actual installation? Subject to the complexity and extent of the design we endeavour to install within 4-8 weeks

Can you just give me a quote / price over the phone, or by email? It would be difficult for the designer to quote over the phone without measuring and assessing your home for replacement windows or doors. We would also like to show you samples of our products and help you choose what is right for you and your home. The visit will take no longer than an hour and we will leave you with a free no obligation quotation.

How much is double glazing? There is no simple answer to that question as all homes are different shapes and sizes. Call us today on 01793 781620 or complete our online form on this website. A designer can visit your home, show you some samples, measure up and provide you with a free quotation. You are under no obligation to buy from us – let us show you what we’ve got – we think you’ll like it. Your quote is valid for 12 months and its FREE – you are under no obligation to buy from us.

Replacement Windows

Do you do repairs on other company’s products? No but we can replace them and are happy to provide a free no obligation quotation.

What locks do KM Windows Ltd. use?

Dependant on which door we use Yale or Winkhaus locks, and MILA locks on the Windows. All of these makes cannot be rivalled in terms of quality and durability. They are also covered by our 10 year guarantee.

Are double glazed windows worth it?

Yes, absolutely. It’s a very sensible question to ask yourself, “are double glazed windows any good?” reducing your energy bills, improving the look and security of your home and reducing noise. We think it’s worth it!

Fitting

What access to you need for my installation? Our installers will need easy access to all rooms where they are to fit your new windows or doors. We will need access to the outside of your property as well. It is also a good idea to let your neighbours know the intended installation date.

Will there be a lot of noise? There will be some noise when removing the old frames and installing your new frames. However, we take care to carry out the installation with as little inconvenience and disruption to your home as possible.

Will there be much dust? There will be dust and debris (bits of wood, glass, plaster and so on) during any installation, even given the care we take. It is a good idea to cover your furniture and belongings before the fitters arrive. Although our fitters do bring dust sheets, it is a good idea to take the following precautions. To avoid dust getting into other rooms, keep those doors closed as much as possible during the installation. However, the installation team will try their best to clean all dust and remove debris after finishing the installation.

What about my carpets? Installers will do everything possible to avoid any dirt or debris soiling your carpet by covering the working area with dust sheets. However, it would help if you could roll your carpets back (if they are not fitted) to avoid any accidental damage.

What happens with my existing frames? We cannot guarantee that we can remove the existing frames in a condition which will allow them to be used again. If there are any special door fittings, knockers or numbers you want to keep, please remove these before the installers arrive.

Shall I take my Curtains and blinds down? Please remove and refit all curtains and blinds to avoid any accidental damage.

What will happen to my Burglar alarms? Fitting alarms is a specialised operation. Please contact your local alarm company to remove these items and replace them when we have finished.

What about the decoration around my windows? Our installers will try to avoid damaging the decoration, but some minor damage may occur to plaster, tiles or wallpaper. We will repair plaster where necessary, but we cannot accept responsibility for redecoration or re-tiling.

I have young children and pets at home… For their own safety, please keep children and pets away from the areas where the installation is taking place.

Pricing and Offers

How much is double glazing? There is no simple answer to that question as all homes are different shapes and sizes. Call us today on 01793 714008 or complete our online form on this website – click here. A designer can visit your home, show you some samples, measure up and provide you with a free quotation. You are under no obligation to buy from us – let us show you what we’ve got – we think you’ll like it. Why are KM Windows Ltd. and windows better value and a better product than everyone else’s? Because we make our products in our own factory we can pass on the saving direct to the customer. The glass we use is energy efficient and cannot be rivalled in quality and design.

Do you help with home finance? Yes. We offer an Easy Payment Plan that can help you spread the cost. The plan is flexible and personal to you. You can discuss this with your designer.

Do I get anything when I recommend you? Yes you do – a £100 cheque will be yours if the referee makes a purchase over £2000

What deposit is required for my purchase? 10%

What is the minimum order value? There is no minimum order!

Why do both home owners have to be there at a quotation? It is through our own experience that we have realised that both parties have an input.

How much will it cost me to replace my windows or doors? Everyone’s home is different, and the size and shape of everyone’s doors and windows are different too! A designer will be able to provide you with a free no obligation and competitive quotation.

When do I make my final payment? We are sure that you will be delighted with your new installation. Our fitters will ask you to fill in an installation report and ask you to pay for the installation. We have authorised the fitters to collect payment from you on our behalf.

How do I pay you – Cheque or card? If you are paying by cheque, please make the cheque payable to KM Windows Ltd. If paying by card please call with your card details to hand on the number on the reverse.

 

Please be aware that KM Windows Ltd. are Authorised and Regulated by the Financial Conduct Authority FRN: 728781. We are a Credit Broker and not a Lender and have a facility with one lender.

Guarantee

How can I be assured of the quality of your products? KM Windows Ltd. has complete confidence in the quality of the products and service they provide. 25 years of business in the Swindon area with many return customers is the proof that we are good at what we do. And we want to tell you about it!

Unlike our competitors we pride ourselves in fitting the products that the customer wants and our high end range is functional, energy efficient, whilst at the same time adding security, style, beauty and value to your home.

What is included in the guarantee from KM Windows Ltd.? Our guarantees include:

  • 10 year guarantee against fog and condensation between the panes of the sealed units in our double-glazed uPVC casement windows.
  • UPVC entrance doors and between the panes of the triple glazed sealed units in our traditional entrance doors.
  • We offer a ten year guarantee as standard across the entire installation.

All of these guarantees mean that when you invest in KM Windows Ltd. products, you’re investing in peace of mind for years to come.

What accreditations do you have?

FENSA REGISTERED

Thanks to new government building regulations there are minimum standards of energy efficiency that windows, door and conservatories fitted in the UK must meet. The new Building regulations known as “Document L” (J in Scotland) set energy efficiency targets to reduce heat loss from frames and glass to help Great Britain meet the commitments as set out in the Kyoto Agreement relating to energy consumption and greenhouse gases.

To ensure that you fit replacement windows that meet these new standards, the glass and Glazing Federation teamed with other industry bodies to produce FENSA – the Fenestration Self-Assesment Scheme. By choosing us to complete your work we will provide you with a certificate comfirming that your new installation complies with these new regulations.

BSI British Standards is the UK’s national standards organization that produces standards and information products that promote and share best practice. It serves the interests of a wide range of industry sectors as well as governments, consumers, employees and society overall, to make sure that British, European and international standards are useful, relevant and authoritative. BSI regularly test our products and we are pleased to say that they all meet and surpass the requirements for the following accreditations;

BS 7412 This standard details the expected performance of PVCu extruded hollow profiles, specifying requirements for raw materials, construction, safety and weather resistance ensuring they meet strict criteria suitable for the intended use.

BS7412 PAS24 WINDOWS This is the improved security performance of casement and tilt and turn windows. The standard details the test methods and criteria which must be met to provide reasonable security against unauthorised forced entry.

BS7412 PAS24 DOORS This is the improved security performance of PVC-U door sets. The standard details the test methods and criteria which must be met to provide reasonable security against unauthorised forced entry.

AWARD WINNING DESIGN Even something as straightforward as replacement double glazing can be an art form. Our award winning installations and designs will complement your home, provide you with security, warmth, peace of mind and save you money on your energy bills.

Buy Now Pay Nothing until Next Year

Pay nothing for 12 months. Available on all product lines, settle in full prior to the end of the 12 month deferral period and pay no interest. A £29 exit fee applies.

for more details, hover over this box

19.9% APR Representative

Terms and Conditions

Representative example: Cash price of goods £2748, 10% deposit £274, total amount of credit £2474. Duration of agreement 132 months (including 12 month deferral period) Total amount if paid in full before 12 months £2474 + £29 exit fee. Or then 120 monthly instalments of £53.19, rate of interest 19.90% pa (variable), total amount payable is £6656.80, 19.9% APR Representative. Credit is subject to application and status. Terms and conditions apply - please contact us for full details.

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The Process

Here is a guide for you to use to reassure you, put your mind at ease and allow you to prepare for your home improvement by KM Windows Ltd.

This process is managed by our Installation manager, who is happy to take your call and any enquiry you may have.

From initial quotation delivered by our design team in the comfort of your home, to the final finish and guarantee we aim for a turnaround of approximately 4-8 weeks depending on the type of products required.*

Tom and the team of fitters and manufacturers aim to get things right first time, every time.

*Conservatories will take longer if plannig permission is required.

Quote

You are about to make a purchase to change the look and appearance of your home and you want to take your time about it.

We will ensure that you are provided with the very best price for your purchase.

We are authorised and regulated by the Financial Conduct Authority
We are a Credit Broker and not a Lender
We offer Credit Facilities from one Lender

Learn about the product, the styles, colours and the product accreditations in the comfort of your own home where a trained designer will guide you through the process ahead and help you to choose the products to make your home energy efficient, warm, safe, secure and most of all attractive.

Survey

This is a critical part of the process after the designer has sat with you and made his notes.

The surveyor takes the pinpoint measurements and creates the technical drawings that are then sent on for manufacturing to build your windows and doors specifically for your home.

No two homes are the same and we do not fit ‘off the shelf’ products.

The surveyor will also ensure that building regulations are adhered to and check for compliance and that the area is safe for the fitters to work in as part of a risk assessment.

surveyimage

Manufacture

From the technical drawings provided by the Surveyor – your custom made windows and doors are crafted from the finest products to a high standard of finish.

FENSA accredited PVCu frames and glazing with YALE and MILA locks with your choice of handle, colour and style.

This process is one in a chain to making your home energy efficient, warmer, safer and more attractive.

Fitting

Our fitter team pictured here take pride in their work and are very particular about their tool box.

Every KM Windows Ltd. installation process is carried out by skilled and trustworthy, time served fitters with FENSA registered products to fit.

The fitters work in pairs and  will tidy up after themselves and may just need a cup of tea now and then!

They will arrive in a KM Windows Ltd. van, which they park considerately.

They will be able to give you an approximate time that the installation will take to complete.

km-windows-fitter

Finish

Your project is complete! We don’t need to put much here as not many words are needed at this point!

Take time to marvel at the skill of the workmanship and the enhanced look and feel of your home.

KM Windows promise you won’t be disappointed.

Guarantee

Satisfaction for years to come from a KM Windows Ltd installation.

Your FENSA certificate and your 10 year guarantee in hand and your home attractive, safe and warm.
See you soon for your next home improvement!

Mr and Mrs Howells were really pleased with the finish of their home and know that they will have reduced enrgy bills, warmth and security and peace of mind for years to come.

We have a referral scheme in place – please ask us for further details.